My PS4 Won’t Connect to the Internet: Troubleshooting Guide

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PS4 Internet Connection

Are you frustrated because your beloved PS4 won’t connect to the internet? We understand how vital internet connectivity is for an immersive gaming experience. In this troubleshooting guide, we’ll walk you through the steps to resolve common PS4 internet connection issues. So, let’s dive in and get your PS4 back online!

Troubleshooting Steps to Fix PS4 Internet Connection Issues

Before we delve into the specific errors, let’s go through some general troubleshooting steps you can take to fix your PS4’s internet connection:

1. Check network cables and connections

Ensure that all network cables are properly plugged in and not damaged. Sometimes, a loose cable can be the culprit behind the connectivity problem.

2. Restart your PS4 and router

A simple restart can work wonders! Turn off your PS4 and unplug your router for a few minutes. Then, plug them back in and power them on. This can refresh the connection and resolve minor glitches.

3. Verify network settings on PS4

Check if your PS4’s network settings are correctly configured. Go to “Settings” > “Network” > “Set Up Internet Connection” and follow the on-screen instructions.

4. Update PS4 system software

Outdated system software can cause compatibility issues with your internet connection. Make sure your PS4 is running the latest software version. Go to “Settings” > “System Software Update” to check for updates.

5. Reset network settings on PS4

If all else fails, you can try resetting your PS4’s network settings to default. Be aware that this will erase any saved network configurations, so you’ll need to set them up again.

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6. Contact your internet service provider (ISP)

If you’ve followed the previous steps and your PS4 still won’t connect to the internet, the issue might be with your internet service provider. Reach out to them for further assistance and to ensure there are no network problems on their end.

Common Reasons for PS4 Internet Connection Problems

Understanding the potential causes of PS4 internet connection problems can help you troubleshoot more effectively. Here are some common culprits:

1. Weak Wi-Fi signal

If your PS4 is far from the router or obstructed by walls and other objects, the Wi-Fi signal strength may be weak. Consider moving your PS4 closer to the router or using a Wi-Fi range extender for better signal coverage.

2. Network congestion

Heavy network traffic can lead to slow or unstable internet connections. If multiple devices are using the internet simultaneously, it might impact your PS4’s performance. Try reducing the number of connected devices or scheduling gaming sessions during off-peak hours.

3. Incorrect DNS settings

Incorrect Domain Name System (DNS) settings can prevent your PS4 from connecting to the internet. Ensure that the DNS settings on your PS4 match the recommended settings provided by your ISP.

4. Firmware issues

Outdated firmware on your router can cause compatibility issues with your PS4. Check for firmware updates on your router manufacturer’s website and install them if available.

5. ISP-related problems

Sometimes, the problem lies with your internet service provider. They might be experiencing technical difficulties or performing maintenance that affects your connection. Contact them to rule out any ISP-related issues.

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Step-by-Step Guide to Troubleshoot Specific PS4 Internet Connection Errors

Now, let’s address some specific error messages you might encounter and guide you through troubleshooting them:

1. “Cannot connect to the Wi-Fi network”

If you’re unable to connect to a Wi-Fi network, try the following steps:

  • Ensure the correct Wi-Fi password is entered.
  • Restart your router and PS4.
  • Move your PS4 closer to the router or use a wired connection.

2. “LAN cable not connected”

If you’re using a LAN cable and encounter this error, try these steps:

  • Check if the LAN cable is securely connected to both the PS4 and the router.
  • Try using a different LAN cable to rule out cable-related issues.
  • Restart your PS4 and router.

3. “DNS server cannot be used”

To troubleshoot DNS server errors, follow these steps:

  • Confirm the DNS settings on your PS4 match those provided by your ISP.
  • Try using alternative DNS servers, such as Google DNS ( and
  • Restart your PS4 and router.

4. “Internet speed is too slow”

If you’re experiencing slow internet speed, consider these solutions:

  • Check if other devices on the network are consuming excessive bandwidth.
  • Move your PS4 closer to the router for a stronger Wi-Fi signal.
  • Consider upgrading your internet plan for faster speeds.

FAQ (Frequently Asked Questions)

Here, we answer some common questions related to PS4 internet connection issues:

1. How do I know if my PS4 is connected to the internet?

To check if your PS4 is connected to the internet, go to “Settings” > “Network” > “View Connection Status.” It will display your network status and connection type.

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2. Why does my PS4 keep losing internet connectivity?

There can be various reasons for intermittent internet connectivity, such as network interference, router issues, or signal strength problems. Try the troubleshooting steps mentioned earlier to resolve the issue.

3. Can I use a wired connection instead of Wi-Fi for better stability?

Yes, using a wired connection (Ethernet cable) can provide a more stable and reliable internet connection for your PS4. It reduces the chances of signal interference and offers faster speeds.

4. How do I change DNS settings on PS4?

To change DNS settings on your PS4, go to “Settings” > “Network” > “Set Up Internet Connection” > “Custom” > “IP Address Settings” > “Automatic” or “Manual.” Choose “Manual” and enter the preferred DNS server settings provided by your ISP or use alternative DNS servers.

5. What should I do if none of the troubleshooting steps work?

If none of the troubleshooting steps mentioned in this guide resolve your PS4’s internet connectivity issue, we recommend reaching out to Sony support or your internet service provider for further assistance. They will be better equipped to diagnose and solve the problem.


In conclusion, a stable internet connection is crucial for seamless gaming on your PS4. By following the troubleshooting steps outlined in this guide, you can address common PS4 internet connection issues and get back to your gaming adventures. Remember to check network cables, update software, and contact your ISP if necessary. Don’t let internet woes interrupt your gaming bliss!

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